If you haven't your cashback, you should first check if you meet the following eligibility requirements to receive it:
- You are registered with Shopbuddies and were logged in to the Shopbuddies app before you made the purchase.
- You used the link in the Shopbuddies app to visit the relevant online store and place your order. You were not redirected to the shop's app or any other website.
- Your order has not been changed and you have had no contact with the shop to adjust or cancel your order. In case of modifications, the online store can, in fact, create a new order and the connection to Shopbuddies may not have been registered.
- Your purchase must meet the terms and conditions of the shop (e.g. the product purchased is eligible for cashback, it does not allow other discounts). These conditions can be found in the Shopbuddies app inside each partner store area before being redirected to the shop.
- For iOS users: ensure that your iOS tracking settings for Shopbuddies are activated. If tracking is not activated, Shopbuddies won't be able to identify your purchase and send your cashback. To activate tracking, go to Settings > Privacy > Tracking > ensure the switch for Shopbuddies is set to active.
If your cashback was declined and you feel that you meet all the requirements above, then please create a missed cashback claim through the app. We will do our best to resolve the issue and provide you with more information.