My Cashback Amount is Incorrect

Good to know: The amount we pay back is the maximum difference between the shown retail price and the communicated price. Did you receive an in-store discount on the product? Then the cashback is calculated on the actual paid amount. The discount received can mostly be found on the bottom of the receipt. 
 
Still not sure if it is correct? Then send a photo of the product and the full receipt to our customer support.

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