Why is there a waiting period for funds deposited via SEPA Direct Debit?
When you make a deposit into your investment account using SEPA Direct Debit, you have the ability to request a refund to your bank within 8 weeks without providing any explanation. Your deposits made via SEPA Direct Debit are thus not guaranteed until these 8 weeks have passed. To ensure the integrity of investments made on the platform, we cannot allow users to withdraw these types of deposits within 8 weeks as there is a risk that the deposit itself is reversed shortly after. This would result in a negative balance on the user’s account.
Where can I find information about this waiting period?
This waiting period is clearly communicated in the app when you enable direct debits. Please review the details carefully to understand how it may affect your transactions.
When will I be able to withdraw my deposited funds made by SDD?
After the waiting period, your funds will be fully accessible, and you will be able to withdraw them as usual.
Why is this measure necessary?
By implementing these measures, we aim to ensure that users cannot end up with a negative cash balance (deficit) and have an impact on the investments of other users. We appreciate your understanding as we take these precautions to protect your investments and maintain a secure platform for all our users.
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