I'm missing Stock Points, what should I do?

We do our best to reward you with all the Stock Points you've earned, but sometimes we miss a few.

If you're missing Stock Points just follow these steps:

  1. Navigate to your Portfolio
  2. Switch from the "Overview" tab to your transaction list 
    - If you do not yet have an Investing Account, you can find this in the "Stock Points" tab 
    - If you've already made your Investing Account, go to the "Transactions" tab, and tap the Stock Points widget. 
  3. Tap the "Missing Stock Points" button on the bottom of the list
  4. Select the type of Stock Points you're missing - either from scanning your receipt or from making a transaction at an eligible merchant.
  5. Follow the steps.
  6. Our support team will have a look at your claim and get back to you by email.
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